Question 1

What is Goldenfraction?

Accepted Answer

Goldenfraction makes it easier to explore selected fractional investment opportunities. You can review each opportunity, understand how it works and decide whether it suits your goals.

Question 2

How do I create an account?

Accepted Answer

Click Sign Up and enter your details. You’ll need to verify your email address and may be asked to complete an identity check before investing.

Question 3

How do I update my account details?

Accepted Answer

Log in and update the information available in your profile. If you need help, contact support. Some changes may require additional verification.

Question 4

Can I close my account?

Accepted Answer

Yes. Contact support to request account closure. If you have an active investment, its terms will continue to apply.

Question 5

What do I own through Goldenfraction?

Accepted Answer

Your investment give you an interest in an SPV, company, trust or another legal structure. It doesn't mean that you personally own the underlying asset directly. The investment documents explain your rights.

Question 6

What is an SPV?

Accepted Answer

An SPV is a separate company created for a particular investment. It may hold or manage the underlying asset on behalf of the investment structure.

Question 7

What rights do investors have?

Accepted Answer

Your rights depend on the opportunity. They may include receiving distributions, accessing updates, voting on certain matters and receiving proceeds from a permitted sale or exit.

Question 8

What documents should I review?

Accepted Answer

Before investing, read the investment agreement, opportunity details, risk information, fees, distribution terms and exit conditions. These documents explain how the investment works.

Question 9

How do I fund an investment?

Accepted Answer

Choose an opportunity, select your investment amount, review the information provided and follow the payment instructions. Your funds will be processed after the required checks are completed.

Question 10

Can I withdraw my funds?

Accepted Answer

Money that has not been invested may generally be withdrawn, subject to processing and verification checks. Money already invested may be subject to holding periods and specific exit arrangements.

Question 11

How long do transactions take?

Accepted Answer

Processing times vary depending on your bank, payment method, currency and any required checks. We’ll contact you if more information is needed.

Question 12

What fees apply?

Accepted Answer

Fees vary between opportunities. They may include platform, acquisition, management, legal, payment, currency conversion or exit costs. You’ll be shown the relevant fees before investing.

Question 13

How can I contact support?

Accepted Answer

Use the support details shown on the platform. Please include your registered email address and any relevant transaction details. Never send your password or security codes.

Question 14

How does the referral programme work?

Accepted Answer

If you’re eligible, you can invite friends or family using your referral link or code. Any reward depends on the programme’s terms and qualifying conditions.

Question 15

How do referral rewards work?

Accepted Answer

A reward may depend on the new user registering, completing verification or making a qualifying investment. Please check the current referral terms for full details.

Question 16

What special offers are available?

Accepted Answer

From time to time, Goldenfraction may provide introductory offers, discounts or other promotions. Each offer will have its own eligibility and expiry dates.

Question 17

Can I combine or transfer offers?

Accepted Answer

Offers generally apply only as described in their individual terms. They may not be combined, transferred or applied to an earlier transaction.

Question 18

Why do I need to verify my identity?

Accepted Answer

Identity checks help us keep the platform secure and meet financial regulations. You may be asked for identification, proof of address, tax details or information about the source of your funds.

Question 19

How do I keep my account safe?

Accepted Answer

Use a strong password, enable two-step verification if available and avoid sharing your login details. Contact support immediately if something looks unusual.

Question 20

Can a transaction be delayed or restricted?

Accepted Answer

A transaction may be delayed or restricted if information is missing, additional checks are needed or legal and security requirements apply. We’ll provide an update where possible.

Help desk

Getting Started and Account Management

Investor Rights, Management and Legal Structure

Deposits, Withdrawals and Fees

Support, Referrals and Special Offers

Verification, Security and Compliance

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